Always know where your case stands
Every issue you report to hale gets a case number. With it, you can open the case portal at any time, without creating an account.
Open your case
- Go to "Track your case" in the menu.
- Enter your case number and the email you reported with.
- See the current status, our replies and the next steps.
- Add information or answer our questions from the same page.
What the statuses mean
- Received: we have your report and will review it shortly.
- In review: someone on our team is working on it.
- Resolved: we believe it is fixed. Tell us if it is not.
- Closed: the case is complete.
You also get an email whenever the status changes, so you never have to check twice.
Check on your case
Have your case number and email ready.
